TC2000 had 14 outages in the last 2 years totaling 40h 27m of downtime — averaging 0.6 incidents per month.
There were 14 TC2000 outages since August 7, 2025 totaling 40h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently working on an issue with historical Bid, Ask and Mid not plotting on the charts. We'll have this fixed as soon as possible.
This incident has been resolved.
We are currently investigating an issue with paper trading in TC2000. We are looking into the issue and will have it resolved as soon as possible.
This incident has been resolved.
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
This incident has been resolved.
We have identified an issue with an upstream data provider. We are currently working with them to resolve the issue as soon as possible.
This incident has been resolved.
We are currently investigating the issue and will have it corrected as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a network issue that is preventing some customers from logging in to TC2000 and are working to get it resolved. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
The issue has been idetified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently having an issue with our phone system related to the AWS issues today. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
It looks like issue has cleared up but we're continuing to monitor.
This issue has been resolved.
We're currently having an issue with downloads/updates on version 7. Working to have this resolved as soon as possible.
This issue has been resolved.
We're working on it and will have it available again as soon as possible.
Pre/post data is available again on the charts.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers are reporting problems with logging into TC2000. We are currently investigating and will have it resolved as soon as possible. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
The issue has been identified and we are working to get it corrected.
This incident has been resolved.
We're currently having an issue with our phone system. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
This incident has been resolved.
We're currently having an issue with our phone system. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
This incident has been resolved.
We're aware of an internet issue outside of our network preventing some customers from logging in to TC2000. We are investigating this issue and will post an update when we have more information.
We've identified the issue with our carrier and they are working to get it corrected.
This incident has been resolved.