TC2000 experienced a minor incident on October 20, 2025 affecting Customer Service, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Service
Update timeline
- investigating Oct 20, 2025, 02:14 PM UTC
We're currently having an issue with our phone system related to the AWS issues today. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
- monitoring Oct 20, 2025, 03:33 PM UTC
It looks like issue has cleared up but we're continuing to monitor.
- resolved Oct 20, 2025, 06:14 PM UTC
This issue has been resolved.