TC2000 had 24 outages in the last 2 years totaling 92h 13m of downtime — averaging 1 incident per month.
There were 24 TC2000 outages since June 12, 2024 totaling 92h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue with paper trading in TC2000. We are looking into the issue and will have it resolved as soon as possible.
This incident has been resolved.
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
This incident has been resolved.
We have identified an issue with an upstream data provider. We are currently working with them to resolve the issue as soon as possible.
This incident has been resolved.
We are currently investigating the issue and will have it corrected as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a network issue that is preventing some customers from logging in to TC2000 and are working to get it resolved. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
The issue has been idetified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently having an issue with our phone system related to the AWS issues today. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
It looks like issue has cleared up but we're continuing to monitor.
This issue has been resolved.
We're currently having an issue with downloads/updates on version 7. Working to have this resolved as soon as possible.
This issue has been resolved.
We're working on it and will have it available again as soon as possible.
Pre/post data is available again on the charts.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers are reporting problems with logging into TC2000. We are currently investigating and will have it resolved as soon as possible. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
The issue has been identified and we are working to get it corrected.
This incident has been resolved.
We're currently having an issue with our phone system. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
This incident has been resolved.
We're currently having an issue with our phone system. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
This incident has been resolved.
We're aware of an internet issue outside of our network preventing some customers from logging in to TC2000. We are investigating this issue and will post an update when we have more information.
We've identified the issue with our carrier and they are working to get it corrected.
This incident has been resolved.
The issue has been identified and we are working with our data provider to get it resolved.
This incident has been resolved.
We are currently investigating an issue with the TC2000 Web Platform. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
The issue appears to be restricted to the Parallels client app only, and not the Web Platform. Until we get this issue resolved you can run the Web Platform at https://webplatform.tc2000.com/
We have made changes to resolve the issue with the Parallels desktop client. It could take up to an hour for the changes we made to propagate to all of the servers. If you still cannot access the desktop client, use the web platform at https://webplatform.tc2000.com/ for now and try the client again later.
This incident has been resolved.
We are currently investigating the issue with the TC2000 Web Platform. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
Our developers have implemented a fix.
This incident has been resolved.
Currently investigating an issue with pop-up and audible Alerts in TC2000 client software (email and text alerts are operational)
Our developers have implemented a fix.
This incident has been resolved.
-We have received reports of the software opening to the factory default layouts. We are currently investigating this issue. In the meantime you can resolve by opening workspace history and restoring to a save point prior to Feb 1 2025. How to open workspace history: https://help.tc2000.com/m/31181/l/310807-how-to-restore-a-previous-workspace
Our developers have implemented a fix.
This incident has been resolved.
We are currently investigating the issue with the TC2000 Web Platform. The Windows desktop version is 100% operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.
This incident has been resolved.
We are currently having an issue with our Dow Jones index feed and are working to identify the issue and get it resolved. We will post an update as soon as we have more information.
We are continuing to investigate this issue.
There was a fiber cut in one of the data centers that our Dow Jones provider operates out of. Technicians have been dispatched to repair the cut but we don't have an ETA at this point.
This issue has been resolved.
We are currently having a network issue that is preventing customers from accessing the Web Platform and contacting support via chat or email. We are working to get the problem corrected. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.
This incident has been resolved.
We're currently having an issue with our phone system. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
This incident has been resolved.
Today's % Change column on options chains is not showing a correct value. The % and net change values on the option charts is correct. We're looking into this issue.
We are continuing to investigate this issue.
Our upstream provider did an update over the weekend and there was an undetected issue that caused a problem in the net and % change data. The issue should fix itself for tomorrow. The net and % change data in the upper right corner of the chart uses the data on the chart so those values are correct.
This incident has been resolved.
We are currently investigating the issue with the Parallels version. The Windows desktop version is 100% operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.
This incident has been resolved.