TC2000 incident
Customer Service Limited to Email – Phone & Chat Unavailable
Ongoing since 02:04 PM UTC, affecting Software and Market Data Feeds and 1 more.
Phone and chat support are temporarily unavailable. You can reach our support team by email at [email protected]. Response time is typically within 20 minutes. All current TC2000 platforms are fully operational (Windows, iOS, and Android). Some legacy products and older software versions may be unavailable at this time. We’ll post an update when phone and chat support are restored.
Affected components
Update timeline
- investigating Nov 04, 2026, 02:04 PM UTC
Phone and chat support are temporarily unavailable. You can reach our support team by email at [email protected]. Response time is typically within 20 minutes. All current TC2000 platforms are fully operational (Windows, iOS, and Android). Some legacy products and older software versions may be unavailable at this time. We’ll post an update when phone and chat support are restored.
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Amazon Web Services