TC2000 Outage History
TC2000 degraded · 1 active incident View live status →Pingoru has recorded 53 incidents for TC2000: 18 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 17 of 720 (2%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 48 of 720 (7%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 3 | 135 of 218 (62%) |
Incidents, newest first
Major November 4, 2026 Service Outage – TC2000 Platforms Unavailable 3h 10m Software, Market Data Feeds, Brokerage Services, Paper Trading (simulated) and 2 more
Started Nov 04, 2026, 02:08 AM UTC· resolved Nov 04, 2026, 05:18 AM UTC
- investigating Nov 04, 2026, 02:08 AM UTC
We are aware that TC2000 services are currently unavailable, including desktop and mobile charting, real-time data, and trading. Our team is actively investigating the cause and working to restore services as quickly as possible. We’ll provide additional updates as more information becomes available. TC2000 Brokerage customers can manage positions and place trades through the client portal at https://ndcdyn.interactivebrokers.com/sso/Login?partnerID=WTrade. You can also use the IBKR mobile or TWS desktop. We apologize for the disruption and appreciate your patience.
- investigating Nov 04, 2026, 04:27 AM UTC
We are resolving all issues as quickly as possible.
- investigating Nov 04, 2026, 04:35 AM UTC
We are continuing to investigate this issue.
- resolved Nov 04, 2026, 05:18 AM UTC
Most TC2000 services have been restored and this incident is resolved. Any remaining issues will be tracked in a separate incident.
Minor November 2, 2026 Problems accessing some features of TC2000 16m Software
Started Nov 02, 2026, 02:51 PM UTC· resolved Nov 02, 2026, 03:07 PM UTC
- investigating Nov 02, 2026, 02:51 PM UTC
We are currently having problems accessing some features of TC2000. We are working to get this resolved.
- investigating Nov 02, 2026, 02:51 PM UTC
We are continuing to investigate this issue.
- investigating Nov 02, 2026, 02:53 PM UTC
We are continuing to investigate this issue.
- resolved Nov 02, 2026, 03:07 PM UTC
This incident has been resolved.
Minor September 14, 2026 Unable to cancel/modify orders 1d 21h Brokerage Services
Started Sep 14, 2026, 02:30 PM UTC· resolved Sep 16, 2026, 12:17 PM UTC
- investigating Sep 14, 2026, 02:30 PM UTC
Some brokerage clients cannot cancel or modify existing GTC orders placed prior to today. We are investigating this issue and will get it resolved as soon as possible.
- identified Sep 14, 2026, 06:19 PM UTC
The issue has been identifed and we are working to get it corrected.
- monitoring Sep 15, 2026, 03:28 PM UTC
A fix has been implemented. Affected accounts have been emailed and should log in to TC2000 to review their open orders and positions. Determine whether any orders you expected to be active are missing, and re-enter them if needed to maintain your intended risk management strategy.
- resolved Sep 16, 2026, 12:17 PM UTC
This issues has been resolved.
Minor September 3, 2026 TC2000 chart history not displaying 2h 22m Software
Started Sep 03, 2026, 05:01 PM UTC· resolved Sep 03, 2026, 07:24 PM UTC
- investigating Sep 03, 2026, 05:01 PM UTC
Currently having an issue with TC2000 charts not displaying. Watchlist data is updating. Investigating this issue.
- investigating Sep 03, 2026, 06:04 PM UTC
We are continuing to investigate this issue.
- resolved Sep 03, 2026, 07:24 PM UTC
This issue has been resolved.
Minor July 29, 2026 Historical Bid, Ask and Mid not plotting 1h 53m Market Data Feeds
Started Jul 29, 2026, 04:06 PM UTC· resolved Jul 29, 2026, 05:59 PM UTC
- investigating Jul 29, 2026, 04:06 PM UTC
We are currently working on an issue with historical Bid, Ask and Mid not plotting on the charts. We'll have this fixed as soon as possible.
- resolved Jul 29, 2026, 05:59 PM UTC
This incident has been resolved.
Minor May 6, 2026 Problem with paper trading in TC2000 2h 36m Paper Trading (simulated)
Started May 06, 2026, 01:50 PM UTC· resolved May 06, 2026, 04:26 PM UTC
- investigating May 06, 2026, 01:50 PM UTC
We are currently investigating an issue with paper trading in TC2000. We are looking into the issue and will have it resolved as soon as possible.
- resolved May 06, 2026, 04:26 PM UTC
This incident has been resolved.
Minor April 13, 2026 TC2000 Web Platform & Parallels Desktop Client 15h 17m Software
Started Apr 13, 2026, 06:43 PM UTC· resolved Apr 14, 2026, 10:00 AM UTC
- investigating Apr 13, 2026, 06:43 PM UTC
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- resolved Apr 14, 2026, 10:00 AM UTC
This incident has been resolved.
Minor April 13, 2026 TC2000 Web Platform & Parallels Desktop Client 2h 9m Software
Started Apr 13, 2026, 12:33 PM UTC· resolved Apr 13, 2026, 02:42 PM UTC
- investigating Apr 13, 2026, 12:33 PM UTC
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- monitoring Apr 13, 2026, 01:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 02:42 PM UTC
This incident has been resolved.
Minor March 31, 2026 Problem with real-time options data 1h 21m Market Data Feeds
Started Mar 31, 2026, 04:58 PM UTC· resolved Mar 31, 2026, 06:20 PM UTC
- investigating Mar 31, 2026, 04:58 PM UTC
We have identified an issue with an upstream data provider. We are currently working with them to resolve the issue as soon as possible.
- resolved Mar 31, 2026, 06:20 PM UTC
This incident has been resolved.
Minor March 30, 2026 Problem with real-time options data 2h 35m Market Data Feeds
Started Mar 30, 2026, 03:04 PM UTC· resolved Mar 30, 2026, 05:40 PM UTC
- identified Mar 30, 2026, 03:04 PM UTC
We have identified an issue with an upstream data provider. We are currently working with them to resolve the issue as soon as possible.
- monitoring Mar 30, 2026, 04:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 30, 2026, 05:40 PM UTC
This incident has been resolved.
Minor March 12, 2026 TC2000 Web Platform & Parallels Desktop Client 16h 31m Software
Started Mar 12, 2026, 05:20 PM UTC· resolved Mar 13, 2026, 09:52 AM UTC
- investigating Mar 12, 2026, 05:20 PM UTC
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- resolved Mar 13, 2026, 09:52 AM UTC
This incident has been resolved.
Minor February 17, 2026 TC2000 Web Platform & Parallels Desktop Client 32m Software
Started Feb 17, 2026, 02:38 PM UTC· resolved Feb 17, 2026, 03:10 PM UTC
- investigating Feb 17, 2026, 02:38 PM UTC
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- resolved Feb 17, 2026, 03:10 PM UTC
This incident has been resolved.
Minor February 13, 2026 TC2000 Web Platform & Parallels Desktop Client 1h 34m Software
Started Feb 13, 2026, 05:35 PM UTC· resolved Feb 13, 2026, 07:09 PM UTC
- investigating Feb 13, 2026, 05:35 PM UTC
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- resolved Feb 13, 2026, 07:09 PM UTC
This incident has been resolved.
Minor February 4, 2026 TC2000 Web Platform & Parallels Desktop Client 1h 31m
Started Feb 04, 2026, 05:30 PM UTC· resolved Feb 04, 2026, 07:01 PM UTC
- investigating Feb 04, 2026, 05:30 PM UTC
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- investigating Feb 04, 2026, 05:30 PM UTC
We are continuing to investigate this issue.
- resolved Feb 04, 2026, 07:01 PM UTC
This incident has been resolved.
Minor February 4, 2026 TC2000 Web Platform & Parallels Desktop Client 1h 3m Software
Started Feb 04, 2026, 03:51 PM UTC· resolved Feb 04, 2026, 04:54 PM UTC
- investigating Feb 04, 2026, 03:51 PM UTC
We are currently working on an issue with the TC2000 Web Platform and the Parallels Desktop Client. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- resolved Feb 04, 2026, 04:54 PM UTC
This incident has been resolved.
Minor November 14, 2025 Pre-market data is not streaming in TC2000 this morning 1h 16m Market Data Feeds
Started Nov 14, 2025, 11:02 AM UTC· resolved Nov 14, 2025, 12:19 PM UTC
- investigating Nov 14, 2025, 11:02 AM UTC
We are currently investigating the issue and will have it corrected as soon as possible.
- monitoring Nov 14, 2025, 11:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 12:19 PM UTC
This incident has been resolved.
Major November 10, 2025 Trouble logging into TC2000 1h 54m Software
Started Nov 10, 2025, 02:43 PM UTC· resolved Nov 10, 2025, 04:37 PM UTC
- investigating Nov 10, 2025, 02:43 PM UTC
We are currently investigating a network issue that is preventing some customers from logging in to TC2000 and are working to get it resolved. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- identified Nov 10, 2025, 03:11 PM UTC
The issue has been idetified and a fix is being implemented.
- monitoring Nov 10, 2025, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2025, 04:37 PM UTC
This incident has been resolved.
Minor October 20, 2025 Problem with calls to customer service 3h 59m Customer Service
Started Oct 20, 2025, 02:14 PM UTC· resolved Oct 20, 2025, 06:14 PM UTC
- investigating Oct 20, 2025, 02:14 PM UTC
We're currently having an issue with our phone system related to the AWS issues today. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
- monitoring Oct 20, 2025, 03:33 PM UTC
It looks like issue has cleared up but we're continuing to monitor.
- resolved Oct 20, 2025, 06:14 PM UTC
This issue has been resolved.
Minor October 17, 2025 Version 7 download problem 35m Software
Started Oct 17, 2025, 12:52 PM UTC· resolved Oct 17, 2025, 01:27 PM UTC
- investigating Oct 17, 2025, 12:52 PM UTC
We're currently having an issue with downloads/updates on version 7. Working to have this resolved as soon as possible.
- resolved Oct 17, 2025, 01:27 PM UTC
This issue has been resolved.
Minor October 13, 2025 Pre- and post-market data is not currently available in TC2000 1h 13m Market Data Feeds
Started Oct 13, 2025, 05:32 PM UTC· resolved Oct 13, 2025, 06:46 PM UTC
- investigating Oct 13, 2025, 05:32 PM UTC
We're working on it and will have it available again as soon as possible.
- resolved Oct 13, 2025, 06:46 PM UTC
Pre/post data is available again on the charts.
Minor October 13, 2025 Problem with streaming realtime data 2h 16m Market Data Feeds
Started Oct 13, 2025, 01:39 PM UTC· resolved Oct 13, 2025, 03:55 PM UTC
- investigating Oct 13, 2025, 01:39 PM UTC
We are currently investigating this issue.
- monitoring Oct 13, 2025, 03:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2025, 03:55 PM UTC
This incident has been resolved.
Minor October 13, 2025 Problem logging into TC2000 2h 25m Software
Started Oct 13, 2025, 01:31 PM UTC· resolved Oct 13, 2025, 03:56 PM UTC
- investigating Oct 13, 2025, 01:31 PM UTC
Some customers are reporting problems with logging into TC2000. We are currently investigating and will have it resolved as soon as possible. Brokerage clients can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T
- identified Oct 13, 2025, 03:04 PM UTC
The issue has been identified and we are working to get it corrected.
- resolved Oct 13, 2025, 03:56 PM UTC
This incident has been resolved.
Minor August 20, 2025 Problem with calls to TC2000 Customer Service 1h 22m Customer Service
Started Aug 20, 2025, 06:03 PM UTC· resolved Aug 20, 2025, 07:25 PM UTC
- investigating Aug 20, 2025, 06:03 PM UTC
We're currently having an issue with our phone system. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
- resolved Aug 20, 2025, 07:25 PM UTC
This incident has been resolved.
Minor August 12, 2025 Problem with calls to TC2000 customer service 24m Customer Service
Started Aug 12, 2025, 05:06 PM UTC· resolved Aug 12, 2025, 05:30 PM UTC
- investigating Aug 12, 2025, 05:06 PM UTC
We're currently having an issue with our phone system. To contact TC2000 support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat To contact TC2000 Brokerage support, please email [email protected] or go to the support chat page at https://www.tc2000.com/support/chat
- resolved Aug 12, 2025, 05:30 PM UTC
This incident has been resolved.
Minor August 7, 2025 Problems connection to TC2000 services 3h 51m Software
Started Aug 07, 2025, 01:41 PM UTC· resolved Aug 07, 2025, 05:32 PM UTC
- investigating Aug 07, 2025, 01:41 PM UTC
We're aware of an internet issue outside of our network preventing some customers from logging in to TC2000. We are investigating this issue and will post an update when we have more information.
- identified Aug 07, 2025, 02:37 PM UTC
We've identified the issue with our carrier and they are working to get it corrected.
- resolved Aug 07, 2025, 05:32 PM UTC
This incident has been resolved.