Tavus experienced a major incident on July 14, 2025 affecting Conversational Video Interface, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Conversational Video Interface
Update timeline
- investigating Jul 14, 2025, 01:48 PM UTC
We are currently investigating issues creating conversations when a persona is not included. We will be providing updates as soon as this is remediated
- investigating Jul 14, 2025, 02:51 PM UTC
We have diagnosed that this is an issue and pushed a fix. This issue has now been resolved.
- resolved Jul 14, 2025, 08:24 PM UTC
This incident has been resolved.