Resolved after 7 hours 4 minutes, affecting Stripe core components, on September 16, 2026.
The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.
Affected components
Update timeline
- investigating Sep 16, 2026, 10:05 AM UTC
We're currently investigating issues with our support systems due to a downstream partner issue. We've currently disabled live support channels and are monitoring the affected service provider. We will provide further updates once we have observed recovery.
- resolved Sep 16, 2026, 05:09 PM UTC
The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.
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