Resolved after 35 minutes, affecting Reward Link - Production, on November 3, 2026.
The Reward Link Service went into an outage state at 16:55 UTC, causing both orders and recipient redemptions to fail. Both orders and redemptions are now succeeding, and we are continuing to monitor to ensure system health.
Affected components
Reward Link - Production
Update timeline
- monitoring Nov 03, 2026, 05:20 PM UTC
The Reward Link Service went into an outage state at 16:55 UTC, causing both orders and recipient redemptions to fail. Both orders and redemptions are now succeeding, and we are continuing to monitor to ensure system health.
- resolved Nov 03, 2026, 05:55 PM UTC
This incident has been resolved.
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