TalkingPoints Outage History

TalkingPoints had 8 outages in the last 2 years totaling 159h 34m of downtime — averaging 0.3 incidents per month.

There were 8 TalkingPoints outages since October 10, 2025 totaling 159h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://talkingpoints.statuspage.io

Notice April 1, 2026

Message Delivery Failure, Commio Outage

Detected by Pingoru: Apr 01, 2026, 05:21 PM UTC
Resolved: Apr 01, 2026, 08:33 PM UTC
Duration: 3h 11m

Affected: Web ProductMobile Product

Timeline · 3 updates

identified Apr 01, 2026, 05:21 PM UTC

TalkingPoints is currently experiencing delays in SMS message delivery due to an issue with Commio, our third-party messaging provider. As a result, some SMS messages may not be delivered or may be delayed. We want to assure you that the TalkingPoints platform remains fully operational. Our team is actively monitoring the situation and working with Commio to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available. Please review the status page of our third-party provider, Commio, for real-time updates: https://status.commio.com/
monitoring Apr 01, 2026, 05:32 PM UTC

Message delivery delays related to our third-party messaging provider, Commio, have been resolved. Commio has reported that the messages sent during this window were queued and then processed once the issue was resolved. We are continuing to monitor performance closely to ensure messages are delivered as expected. Importantly, emergency messages were not impacted during this incident. We appreciate your patience and understanding while this issue was being addressed.
resolved Apr 01, 2026, 08:33 PM UTC

The issue impacting SMS message delivery has been resolved. Our third-party messaging provider, Commio, has confirmed that their services are now operating normally. More details regarding the incident can be found here: https://status.commio.com/#

Read the full incident report →

Notice January 9, 2026

TalkingPoints support unavailable: 3rd party communication tool is down

Detected by Pingoru: Jan 09, 2026, 08:17 PM UTC
Resolved: Jan 09, 2026, 11:53 PM UTC
Duration: 3h 35m

Affected: Web ProductMobile Product

Timeline · 5 updates

investigating Jan 09, 2026, 08:17 PM UTC

TalkingPoints support is currently unavailable because Intercom, the third-party application used to answer questions from end users, is not functioning as expected. Please note that TalkingPoints remains fully operational and unaffected. We sincerely apologize for this inconvenience and will provide updates as we have them.
investigating Jan 09, 2026, 08:56 PM UTC

We are continuing to investigate this issue.
monitoring Jan 09, 2026, 08:59 PM UTC

The third-part application, Intercom, has implemented a fix, and the application is again available. Intercom is currently monitoring this fix. Again, TalkingPoints remains fully operational and unaffected. The Support Team is resuming replies to end user inquiries. Questions? Please reach out to [email protected]
monitoring Jan 09, 2026, 11:52 PM UTC

We are continuing to monitor for any further issues.
resolved Jan 09, 2026, 11:53 PM UTC

Intercom, the third-party communication application, has marked this issue has resolved. All support operations have resumed. Again, TalkingPoints remains fully operational and unaffected. Questions? Please reach out to [email protected]

Read the full incident report →

Minor December 11, 2025

Issue Toggling Between School and Teacher Mode

Detected by Pingoru: Dec 11, 2025, 06:10 PM UTC
Resolved: Dec 11, 2025, 07:35 PM UTC
Duration: 1h 25m

Affected: Web Product

Timeline · 3 updates

identified Dec 11, 2025, 06:10 PM UTC

TalkingPoints is currently experiencing an issue where some users are unable to toggle between school and teacher mode within the product. We apologize for this inconvenience and assure you that our team is working to identify and resolve the issue as quickly as possible. Questions? Contact us at [email protected]
monitoring Dec 11, 2025, 06:46 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 11, 2025, 07:35 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 24, 2025

Some messages taking several minutes to send

Detected by Pingoru: Oct 24, 2025, 07:16 PM UTC
Resolved: Oct 27, 2025, 01:32 PM UTC
Duration: 2d 18h

Affected: Web ProductMobile Product

Timeline · 3 updates

investigating Oct 24, 2025, 07:16 PM UTC

TalkingPoints has received reports of slowness when sending messages. All messages are being delivered, but we have confirmed that some messages are experiencing delays of up to several minutes. We are actively investigating this matter, and will post an update shortly.
monitoring Oct 24, 2025, 08:39 PM UTC

Message delays have been resolved. TalkingPoints will continue to monitor through the weekend.
resolved Oct 27, 2025, 01:32 PM UTC

This issue is resolved.

Read the full incident report →

Minor October 20, 2025

10/20/25 AWS Outage Impacting TalkingPoints Features

Detected by Pingoru: Oct 20, 2025, 03:25 PM UTC
Resolved: Oct 21, 2025, 02:50 PM UTC
Duration: 23h 24m

Affected: Web ProductMobile Product

Timeline · 5 updates

identified Oct 20, 2025, 03:25 PM UTC

TalkingPoints is monitoring the global AWS outage, which is directly impacting multiple TalkingPoints modules. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.
identified Oct 20, 2025, 05:27 PM UTC

TalkingPoints continues to monitor the global AWS outage, which is directly impacting multiple TalkingPoints features including translation and attendance. Due to this outage, some messages that should have been translated have been delivered in their original language.
identified Oct 20, 2025, 07:03 PM UTC

TalkingPoints continues to monitor the global AWS outage. As of 2PM EDT / 11 AM PDT, all translation delays were resolved, and in-app translation has been functioning without disruption. However, the AWS outage continues to impact data syncing from multiple Student Information Systems. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.
monitoring Oct 20, 2025, 09:29 PM UTC

TalkingPoints continues to monitor the global AWS outage, and as of 4:40 PM EDT / 1:40 PM PDT, some SIS data has begun to sync again as portions of the AWS outage are resolved. We expect functionality to return over the next several hours, and we will confirm once the outage is fully resolved.
resolved Oct 21, 2025, 02:50 PM UTC

TalkingPoints has confirmed that all functionality has returned to normal, and any overnight syncs impacted by the AWS outage were successfully completed overnight. If you have any further questions or concerns, please contact [email protected].

Read the full incident report →

Minor October 14, 2025

Attendance dashboard displaying incorrect stats

Detected by Pingoru: Oct 14, 2025, 07:43 PM UTC
Resolved: Oct 15, 2025, 03:04 PM UTC
Duration: 19h 20m

Affected: Web Product

Timeline · 3 updates

identified Oct 14, 2025, 07:43 PM UTC

TalkingPoints is currently experiencing issues with analytics on the attendance dashboard. This is impacting partners who use our Attendance product only. The issue did not impact any automated attendance messages. Our team has identified the issue and is working to fix issue as quickly as possible. Questions? Contact us at [email protected]
monitoring Oct 14, 2025, 10:18 PM UTC

TalkingPoints is currently experiencing issues with analytics on the attendance dashboard. This is impacting partners who use our Attendance product only. The issue did not impact any automated attendance messages. A fix has been implemented and we are monitoring the results. Questions? Contact us at [email protected]
resolved Oct 15, 2025, 03:04 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Inconsistent teacher email notification delivery

Detected by Pingoru: Oct 13, 2025, 09:27 PM UTC
Resolved: Oct 14, 2025, 11:07 PM UTC
Duration: 1d 1h

Affected: Web ProductMobile Product

Timeline · 3 updates

identified Oct 13, 2025, 09:27 PM UTC

TalkingPoints is currently experiencing issues with teacher email notifications. We apologize for this inconvenience and assure you that our team has identified the issue. We are working to release a fix shortly. Questions? Contact us at [email protected]
monitoring Oct 13, 2025, 11:37 PM UTC

A fix has been implemented for the issue affecting teacher email notifications. We want to emphasize this issue only affected email notifications — all messaging between teachers, staff, and families has continued to be delivered without disruption. There has been no impact on the ability to send or receive messages on the TalkingPoints platform. Our team is currently monitoring the effects of this fix. If you have any questions, please reach out to us at [email protected]
resolved Oct 14, 2025, 11:07 PM UTC

The issue with teacher email notification has been resolved. We want to again emphasize this issue only affected email notifications — all messaging between teachers, staff, and families continue to be delivered without disruption. If there are any questions, please contact us at [email protected]

Read the full incident report →

Minor October 10, 2025

Inconsistent email notification delivery

Detected by Pingoru: Oct 10, 2025, 10:52 PM UTC
Resolved: Oct 11, 2025, 03:33 PM UTC
Duration: 16h 40m

Affected: Web ProductMobile Product

Timeline · 2 updates

identified Oct 10, 2025, 10:52 PM UTC

TalkingPoints is currently experiencing issues with email notifications. We apologize for this inconvenience and assure you that our team has identified the issue. We are working to release a fix shortly. Questions? Contact us at [email protected]
resolved Oct 11, 2025, 03:33 PM UTC

TalkingPoints is releasing a fix for email notifications. Email notifications for any message received since Friday, October 10th at 7pm ET/4pm PT will be delivered as part of this fix. Questions? Contact us at [email protected]

Read the full incident report →