TalkingPoints Outage History
TalkingPoints is up right nowPingoru has recorded 50 incidents for TalkingPoints: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 1 | 0 of 47 (0%) |
Incidents, newest first
Notice April 1, 2026 Message Delivery Failure, Commio Outage 3h 11m Web Product, Mobile Product
Started Apr 01, 2026, 05:21 PM UTC· resolved Apr 01, 2026, 08:33 PM UTC
- identified Apr 01, 2026, 05:21 PM UTC
TalkingPoints is currently experiencing delays in SMS message delivery due to an issue with Commio, our third-party messaging provider. As a result, some SMS messages may not be delivered or may be delayed. We want to assure you that the TalkingPoints platform remains fully operational. Our team is actively monitoring the situation and working with Commio to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available. Please review the status page of our third-party provider, Commio, for real-time updates: https://status.commio.com/
- monitoring Apr 01, 2026, 05:32 PM UTC
Message delivery delays related to our third-party messaging provider, Commio, have been resolved. Commio has reported that the messages sent during this window were queued and then processed once the issue was resolved. We are continuing to monitor performance closely to ensure messages are delivered as expected. Importantly, emergency messages were not impacted during this incident. We appreciate your patience and understanding while this issue was being addressed.
- resolved Apr 01, 2026, 08:33 PM UTC
The issue impacting SMS message delivery has been resolved. Our third-party messaging provider, Commio, has confirmed that their services are now operating normally. More details regarding the incident can be found here: https://status.commio.com/#
Notice January 9, 2026 TalkingPoints support unavailable: 3rd party communication tool is down 3h 35m Web Product, Mobile Product
Started Jan 09, 2026, 08:17 PM UTC· resolved Jan 09, 2026, 11:53 PM UTC
- investigating Jan 09, 2026, 08:17 PM UTC
TalkingPoints support is currently unavailable because Intercom, the third-party application used to answer questions from end users, is not functioning as expected. Please note that TalkingPoints remains fully operational and unaffected. We sincerely apologize for this inconvenience and will provide updates as we have them.
- investigating Jan 09, 2026, 08:56 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 09, 2026, 08:59 PM UTC
The third-part application, Intercom, has implemented a fix, and the application is again available. Intercom is currently monitoring this fix. Again, TalkingPoints remains fully operational and unaffected. The Support Team is resuming replies to end user inquiries. Questions? Please reach out to [email protected]
- monitoring Jan 09, 2026, 11:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 09, 2026, 11:53 PM UTC
Intercom, the third-party communication application, has marked this issue has resolved. All support operations have resumed. Again, TalkingPoints remains fully operational and unaffected. Questions? Please reach out to [email protected]
Minor December 11, 2025 Issue Toggling Between School and Teacher Mode 1h 25m Web Product
Started Dec 11, 2025, 06:10 PM UTC· resolved Dec 11, 2025, 07:35 PM UTC
- identified Dec 11, 2025, 06:10 PM UTC
TalkingPoints is currently experiencing an issue where some users are unable to toggle between school and teacher mode within the product. We apologize for this inconvenience and assure you that our team is working to identify and resolve the issue as quickly as possible. Questions? Contact us at [email protected]
- monitoring Dec 11, 2025, 06:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2025, 07:35 PM UTC
This incident has been resolved.
Minor October 24, 2025 Some messages taking several minutes to send 2d 18h Web Product, Mobile Product
Started Oct 24, 2025, 07:16 PM UTC· resolved Oct 27, 2025, 01:32 PM UTC
- investigating Oct 24, 2025, 07:16 PM UTC
TalkingPoints has received reports of slowness when sending messages. All messages are being delivered, but we have confirmed that some messages are experiencing delays of up to several minutes. We are actively investigating this matter, and will post an update shortly.
- monitoring Oct 24, 2025, 08:39 PM UTC
Message delays have been resolved. TalkingPoints will continue to monitor through the weekend.
- resolved Oct 27, 2025, 01:32 PM UTC
This issue is resolved.
Minor October 20, 2025 10/20/25 AWS Outage Impacting TalkingPoints Features 23h 24m Web Product, Mobile Product
Started Oct 20, 2025, 03:25 PM UTC· resolved Oct 21, 2025, 02:50 PM UTC
- identified Oct 20, 2025, 03:25 PM UTC
TalkingPoints is monitoring the global AWS outage, which is directly impacting multiple TalkingPoints modules. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.
- identified Oct 20, 2025, 05:27 PM UTC
TalkingPoints continues to monitor the global AWS outage, which is directly impacting multiple TalkingPoints features including translation and attendance. Due to this outage, some messages that should have been translated have been delivered in their original language.
- identified Oct 20, 2025, 07:03 PM UTC
TalkingPoints continues to monitor the global AWS outage. As of 2PM EDT / 11 AM PDT, all translation delays were resolved, and in-app translation has been functioning without disruption. However, the AWS outage continues to impact data syncing from multiple Student Information Systems. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.
- monitoring Oct 20, 2025, 09:29 PM UTC
TalkingPoints continues to monitor the global AWS outage, and as of 4:40 PM EDT / 1:40 PM PDT, some SIS data has begun to sync again as portions of the AWS outage are resolved. We expect functionality to return over the next several hours, and we will confirm once the outage is fully resolved.
- resolved Oct 21, 2025, 02:50 PM UTC
TalkingPoints has confirmed that all functionality has returned to normal, and any overnight syncs impacted by the AWS outage were successfully completed overnight. If you have any further questions or concerns, please contact [email protected].
Minor October 14, 2025 Attendance dashboard displaying incorrect stats 19h 20m Web Product
Started Oct 14, 2025, 07:43 PM UTC· resolved Oct 15, 2025, 03:04 PM UTC
- identified Oct 14, 2025, 07:43 PM UTC
TalkingPoints is currently experiencing issues with analytics on the attendance dashboard. This is impacting partners who use our Attendance product only. The issue did not impact any automated attendance messages. Our team has identified the issue and is working to fix issue as quickly as possible. Questions? Contact us at [email protected]
- monitoring Oct 14, 2025, 10:18 PM UTC
TalkingPoints is currently experiencing issues with analytics on the attendance dashboard. This is impacting partners who use our Attendance product only. The issue did not impact any automated attendance messages. A fix has been implemented and we are monitoring the results. Questions? Contact us at [email protected]
- resolved Oct 15, 2025, 03:04 PM UTC
This incident has been resolved.
Minor October 13, 2025 Inconsistent teacher email notification delivery 1d 1h Web Product, Mobile Product
Started Oct 13, 2025, 09:27 PM UTC· resolved Oct 14, 2025, 11:07 PM UTC
- identified Oct 13, 2025, 09:27 PM UTC
TalkingPoints is currently experiencing issues with teacher email notifications. We apologize for this inconvenience and assure you that our team has identified the issue. We are working to release a fix shortly. Questions? Contact us at [email protected]
- monitoring Oct 13, 2025, 11:37 PM UTC
A fix has been implemented for the issue affecting teacher email notifications. We want to emphasize this issue only affected email notifications — all messaging between teachers, staff, and families has continued to be delivered without disruption. There has been no impact on the ability to send or receive messages on the TalkingPoints platform. Our team is currently monitoring the effects of this fix. If you have any questions, please reach out to us at [email protected]
- resolved Oct 14, 2025, 11:07 PM UTC
The issue with teacher email notification has been resolved. We want to again emphasize this issue only affected email notifications — all messaging between teachers, staff, and families continue to be delivered without disruption. If there are any questions, please contact us at [email protected]
Minor October 10, 2025 Inconsistent email notification delivery 16h 40m Web Product, Mobile Product
Started Oct 10, 2025, 10:52 PM UTC· resolved Oct 11, 2025, 03:33 PM UTC
- identified Oct 10, 2025, 10:52 PM UTC
TalkingPoints is currently experiencing issues with email notifications. We apologize for this inconvenience and assure you that our team has identified the issue. We are working to release a fix shortly. Questions? Contact us at [email protected]
- resolved Oct 11, 2025, 03:33 PM UTC
TalkingPoints is releasing a fix for email notifications. Email notifications for any message received since Friday, October 10th at 7pm ET/4pm PT will be delivered as part of this fix. Questions? Contact us at [email protected]
Major June 12, 2025 Unexpected Outage 3h 52m Web Product, Mobile Product
Started Jun 12, 2025, 04:18 PM UTC· resolved Jun 12, 2025, 08:10 PM UTC
- identified Jun 12, 2025, 04:18 PM UTC
TalkingPoints is currently experiencing an unexpected outage. We apologize for the inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible. Questions? Contact us at [email protected]
- monitoring Jun 12, 2025, 05:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2025, 08:10 PM UTC
This incident has been resolved.
Minor April 17, 2025 Augmentation SFTP Sync Delay 21h 40m Web Product
Started Apr 17, 2025, 03:35 PM UTC· resolved Apr 18, 2025, 01:16 PM UTC
- identified Apr 17, 2025, 03:35 PM UTC
TalkingPoints is currently experiencing a sync issue affecting data imports for some partners using Augmentation SFTP. No data has been lost, but imports are delayed. We apologize for the inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible. Questions? Contact us at [email protected]
- monitoring Apr 17, 2025, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 18, 2025, 01:16 PM UTC
This incident has been resolved.
Minor February 21, 2025 Ongoing Investigation: Microsoft SSO Sign-In Issue 1h 34m Web Product, Mobile Product
Started Feb 21, 2025, 11:03 PM UTC· resolved Feb 22, 2025, 12:38 AM UTC
- investigating Feb 21, 2025, 11:03 PM UTC
TalkingPoints is currently investigating an issue with Microsoft SSO user sign-ins. We apologize for this inconvenience and assure you that our team is working to identify and fix the issue as quickly as possible. Questions? Contact us at [email protected]
- identified Feb 21, 2025, 11:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 21, 2025, 11:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 22, 2025, 12:38 AM UTC
This incident has been resolved.
Minor January 7, 2025 TalkingPoints for Families app, Brief Disruption –
Started Jan 07, 2025, 06:00 PM UTC· resolved Jan 07, 2025, 06:00 PM UTC
- resolved Jan 07, 2025, 06:00 PM UTC
We have received reports that families on the mobile app could not sign into their accounts. This incident has been resolved. IPhone app users may need to quit and restart their app to see changes take effect. Please get in touch with [email protected] if you have any questions.
Major December 16, 2024 SMS messages not sending 1h 3m Web Product, Mobile Product
Started Dec 16, 2024, 03:05 PM UTC· resolved Dec 16, 2024, 04:09 PM UTC
- investigating Dec 16, 2024, 03:05 PM UTC
We have received reports that SMS messages are not being sent. We are working with our SMS provider to identify the cause of the issue.
- investigating Dec 16, 2024, 03:38 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 16, 2024, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2024, 04:09 PM UTC
This incident has been resolved.
Major November 18, 2024 Microsoft SSO Login Issue 4h 26m Web Product, Mobile Product
Started Nov 18, 2024, 04:03 PM UTC· resolved Nov 18, 2024, 08:29 PM UTC
- investigating Nov 18, 2024, 04:03 PM UTC
An issue has been identified for Microsoft SSO logins on TalkingPoints web and mobile. Our team is actively investigating.
- identified Nov 18, 2024, 04:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2024, 07:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2024, 08:29 PM UTC
This incident has been resolved.
Notice November 7, 2024 TalkingPoints Connector Sync Error for Partners 9h 4m Web Product, Mobile Product
Started Nov 07, 2024, 02:16 PM UTC· resolved Nov 07, 2024, 11:21 PM UTC
- identified Nov 07, 2024, 02:16 PM UTC
A sync error has been identified for partner syncing with TalkingPoints Connector. Our team is actively working on a fix.
- monitoring Nov 07, 2024, 03:38 PM UTC
A fix has been released for affected partners rostering via TalkingPoints Connector, and a complete data resync is underway.
- resolved Nov 07, 2024, 11:21 PM UTC
This incident has been resolved.