TalkingPoints incident

SMS messages not sending

Major Resolved View vendor source →

TalkingPoints experienced a major incident on December 16, 2024 affecting Web Product and Mobile Product, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 03:05 PM UTC
Resolved
Dec 16, 2024, 04:09 PM UTC
Duration
1h 3m
Detected by Pingoru
Dec 16, 2024, 03:05 PM UTC

Affected components

Web ProductMobile Product

Update timeline

  1. investigating Dec 16, 2024, 03:05 PM UTC

    We have received reports that SMS messages are not being sent. We are working with our SMS provider to identify the cause of the issue.

  2. investigating Dec 16, 2024, 03:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 16, 2024, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2024, 04:09 PM UTC

    This incident has been resolved.