TalkingPoints incident
TalkingPoints support unavailable: 3rd party communication tool is down
TalkingPoints experienced a notice incident on January 9, 2026 affecting Web Product and Mobile Product, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2026, 08:17 PM UTC
TalkingPoints support is currently unavailable because Intercom, the third-party application used to answer questions from end users, is not functioning as expected. Please note that TalkingPoints remains fully operational and unaffected. We sincerely apologize for this inconvenience and will provide updates as we have them.
- investigating Jan 09, 2026, 08:56 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 09, 2026, 08:59 PM UTC
The third-part application, Intercom, has implemented a fix, and the application is again available. Intercom is currently monitoring this fix. Again, TalkingPoints remains fully operational and unaffected. The Support Team is resuming replies to end user inquiries. Questions? Please reach out to [email protected]
- monitoring Jan 09, 2026, 11:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 09, 2026, 11:53 PM UTC
Intercom, the third-party communication application, has marked this issue has resolved. All support operations have resumed. Again, TalkingPoints remains fully operational and unaffected. Questions? Please reach out to [email protected]