TalkingPoints incident
10/20/25 AWS Outage Impacting TalkingPoints Features
TalkingPoints experienced a minor incident on October 20, 2025 affecting Web Product and Mobile Product, lasting 23h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:25 PM UTC
TalkingPoints is monitoring the global AWS outage, which is directly impacting multiple TalkingPoints modules. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.
- identified Oct 20, 2025, 05:27 PM UTC
TalkingPoints continues to monitor the global AWS outage, which is directly impacting multiple TalkingPoints features including translation and attendance. Due to this outage, some messages that should have been translated have been delivered in their original language.
- identified Oct 20, 2025, 07:03 PM UTC
TalkingPoints continues to monitor the global AWS outage. As of 2PM EDT / 11 AM PDT, all translation delays were resolved, and in-app translation has been functioning without disruption. However, the AWS outage continues to impact data syncing from multiple Student Information Systems. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.
- monitoring Oct 20, 2025, 09:29 PM UTC
TalkingPoints continues to monitor the global AWS outage, and as of 4:40 PM EDT / 1:40 PM PDT, some SIS data has begun to sync again as portions of the AWS outage are resolved. We expect functionality to return over the next several hours, and we will confirm once the outage is fully resolved.
- resolved Oct 21, 2025, 02:50 PM UTC
TalkingPoints has confirmed that all functionality has returned to normal, and any overnight syncs impacted by the AWS outage were successfully completed overnight. If you have any further questions or concerns, please contact [email protected].