TalkingPoints incident
Inconsistent teacher email notification delivery
TalkingPoints experienced a minor incident on October 13, 2025 affecting Web Product and Mobile Product, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 13, 2025, 09:27 PM UTC
TalkingPoints is currently experiencing issues with teacher email notifications. We apologize for this inconvenience and assure you that our team has identified the issue. We are working to release a fix shortly. Questions? Contact us at [email protected]
- monitoring Oct 13, 2025, 11:37 PM UTC
A fix has been implemented for the issue affecting teacher email notifications. We want to emphasize this issue only affected email notifications — all messaging between teachers, staff, and families has continued to be delivered without disruption. There has been no impact on the ability to send or receive messages on the TalkingPoints platform. Our team is currently monitoring the effects of this fix. If you have any questions, please reach out to us at [email protected]
- resolved Oct 14, 2025, 11:07 PM UTC
The issue with teacher email notification has been resolved. We want to again emphasize this issue only affected email notifications — all messaging between teachers, staff, and families continue to be delivered without disruption. If there are any questions, please contact us at [email protected]