We've identified that internal automated search activity is consuming excessive resources, degrading the capacity available for this feature. We're actively working to address that activity and restor

Update timeline

1. identified Jul 23, 2026, 11:31 AM UTC

   Degradation Started: featurePerfDegradation

2. monitoring Jul 23, 2026, 11:36 AM UTC

   We're aware of an issue affecting email log retrieval for customers on a subset of instances. Customers are currently unable to retrieve email logs, as requests are taking too long to complete. We became aware of this issue at 11:00 UTC; customers have reported impact as early as 07:30 UTC. There's no workaround available at this time. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. monitoring Jul 23, 2026, 12:09 PM UTC

   We're continuing to investigate an issue affecting email log retrieval for a subset of customers on impacted instances. Customers are experiencing timeout errors when attempting to retrieve email logs. We've updated the incident start time to 05:18 UTC based on the earliest identified impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. monitoring Jul 23, 2026, 12:38 PM UTC

   We've identified that internal automated search activity is consuming excessive resources, degrading the capacity available for this feature. We're actively working to address that activity and restore normal service. We'll provide an update in 30 minutes or sooner if additional information becomes available.