Tableau Cloud incident

We're investigating a login issue where customers aren't receiving any outbound emails, including password reset emails and one-time passcodes (OTPs). This is preventing logins. We've identified a rec

Minor Resolved View vendor source →

Tableau Cloud experienced a minor incident on October 20, 2026 affecting USA9402 and USA902S and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 10:28 AM UTC
Resolved
Oct 20, 2026, 11:03 AM UTC
Duration
34m
Detected by Pingoru
Oct 20, 2026, 10:28 AM UTC

Affected components

USA9402USA902SUSA9002USA9008USA9014USA9020USA9026USA9902

Update timeline

  1. identified Oct 20, 2026, 10:28 AM UTC

    Degradation Started: featurePerfDegradation

  2. monitoring Oct 20, 2026, 10:40 AM UTC

    We're investigating a login issue where customers aren't receiving any outbound emails, including password reset emails and one-time passcodes (OTPs). This is preventing logins. We've identified a recent change to an email service component as the likely trigger. We're reverting the change to restore email delivery. We'll provide an update in 30 minutes or sooner if additional information becomes available.