Is Tableau Cloud down?

Degradation Started: Tableau feature degradation

Customers will see an error opening a data source from a workbook: "That page could not be accessed. Either the data source does not exist or you do not have the necessary permissions. Engineers are working on a fix, there is a workaround to access these data sources: Don't open the data source from the workbook's Data Sources list. Go to Explore → Data Sources and select the data source by name. We have a knowledge article published: https://help.salesforce.com/s/articleView?id=005465388&type=1

The engineering team has identified the root cause and a fix is ready. The release process has started, and we'll confirm once the fix is live.

Resolved: Incident Resolved

Degradation Started: Tableau performance degradation

Resolved: Incident Resolved

We've deployed the fix during off-peak hours to the affected US pods, and we've confirmed that workbooks are loading normally again. Originally posted here https://status.salesforce.com/incidents/20004486 We apologize for the impact this incident had on customers and their businesses. We'll complete a full investigation to establish the technical trigger and underlying cause, and we'll put preventive actions in place to stop this from happening again.

Degradation Started: Tableau feature degradation

We're aware of an issue affecting a subset of Tableau Cloud customers following a recent release. Affected customers may experience dashboards and workbooks failing to load, remaining stuck on "Loading data sources," or taking longer than expected to open. To reduce the impact, we disabled a related feature, and we're working on a fix. We don't have an estimated time for resolution yet and we'll provide an update as additional information becomes available.

We’ve identified a likely cause related to a recent change that may be causing processes to become deadlocked while loading data sources. We’re working on a code fix to address the suspected cause. Once ready, we’ll test the fix in lower environments before proceeding with production deployment. The previously implemented mitigation of disabling a related feature remains in place to help reduce customer impact. We don’t have an estimated time for resolution yet. We’ll provide another update if additional information becomes available.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We have validated the fix and are working towards production rollout. The earlier mitigation, which disabled a related feature, remains in effect to limit customer impact. There's no estimated resolution time at this point. We'll share another update when more information is available.

We've deployed the fix to several instances, and early results are positive. We haven't seen data sources stall when loading in those instances. Deployment to the remaining instances is scheduled for off-peak hours. Customers on instances still awaiting the fix may continue to see data sources stall when loading. We don't have a resolution time yet. We'll provide an update when more information is available.

As the fix deployment completes in each region and we restore services, we'll move the resolved instances to a separate Trust post so each resolution time is clear.

Resolved: Incident Resolved

Deployments have completed in all regions, and services are restored for all impacted customers. We apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Degradation Started: Tableau feature degradation

We're aware of an issue affecting a subset of Tableau Cloud customers following a recent release. Customers using extract-based data sources may see calculated fields renamed. Workbooks and dashboards that depend on those fields may not display correctly. As a workaround, customers can switch to a live connection. A Known Issue article is available with additional details here: https://help.salesforce.com/s/issue?id=a02g700000BteHp We are actively working on a fix and redeployment to mitigate this issue. We will provide an update as soon as more information becomes available.

We have successfully validated and tested the fix in a lower environment. Initial reports have indicated positive results, and we are working to roll out the fix to the remaining production instances. We will provide an update as soon as more information becomes available.

Resolved: Incident Resolved

We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Disruption Started: Tableau service disruption

Resolved: Incident Resolved

We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.