Is Tableau Cloud down?

Degradation Started: muleSoftFeatureDisruption

We're aware of an issue affecting MuleSoft Anypoint Visualizer in the US region. Customers may be experiencing an inability to view metrics data and graphs. We're investigating the issue and will provide an update within 30 minutes or sooner if additional information becomes available.

We have identified that an accumulation of database logs is consuming storage and contributing to the elevated CPU usage. We are working to resolve this blockage to restore service as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.

As our investigation has progressed, we have identified a circular deadlock on the Visualizer database as an additional trigger for the elevated CPU. We are actively working to terminate the blocking sessions responsible for the deadlock. We'll provide an update in 60 minutes or sooner if additional information becomes available.

As a result of our remediation efforts, the database CPU has returned to normal levels and blocking sessions have been cleared. We are completing final steps to restore the Visualizer service. We also want to clarify the scope of impact: throughout this incident, the ability to view existing graphs was not affected. Only the metrics ingestion path was disrupted, meaning new metrics data may not have been recorded during the impact window. We'll provide an update in 60 minutes or sooner if additional information becomes available.

Degradation Started: performanceDegradation

Degradation Started: performanceDegradation

Degradation Started: featurePerfDegradation

We're aware of an issue affecting email log retrieval for customers on a subset of instances. Customers are currently unable to retrieve email logs, as requests are taking too long to complete. We became aware of this issue at 11:00 UTC; customers have reported impact as early as 07:30 UTC. There's no workaround available at this time. We'll provide an update in 30 minutes or sooner if additional information becomes available.

We're continuing to investigate an issue affecting email log retrieval for a subset of customers on impacted instances. Customers are experiencing timeout errors when attempting to retrieve email logs. We've updated the incident start time to 05:18 UTC based on the earliest identified impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.

We've identified that internal automated search activity is consuming excessive resources, degrading the capacity available for this feature. We're actively working to address that activity and restore normal service. We'll provide an update in 30 minutes or sooner if additional information becomes available.

Degradation Started: performanceDegradation