Tableau Cloud incident
The local database restore is complete. We're now preparing to resume and complete the maintenance activity, which is expected to take several hours to complete.
Tableau Cloud experienced a major incident on July 20, 2026, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 20, 2026, 09:06 AM UTC
Disruption Started: serviceDisruption
- monitoring Jul 20, 2026, 09:20 AM UTC
We're aware of an issue on USA1274S where customers are experiencing complete disruption following a scheduled maintenance activity in their sandbox environment. We're working towards restoring services as quickly as possible. We'll provide another update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 20, 2026, 09:37 AM UTC
The sandbox instance failed to return to its original site after a scheduled activity was performed. We're working towards making a configuration change to allow the maintenance activity to complete successfully. We'll provide another update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 20, 2026, 10:09 AM UTC
We've identified an incorrect database configuration as the trigger for the failed scheduled maintenance activity. We're working towards a local restoration to resolve the configuration issue. We'll provide another update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 20, 2026, 10:44 AM UTC
We've removed the incorrect configuration entry and the local database restore process is now underway. The restoration is expected to take several hours, following which, the maintenance activity will be completed. We'll provide another update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 20, 2026, 11:19 AM UTC
The local database restore process is underway, and we’re monitoring the progress of the restore, which is expected to take several hours to complete, following which the maintenance activity is expected to resume. We'll provide the next update when there's a significant update or new information becomes available.
- monitoring Jul 20, 2026, 12:52 PM UTC
The local database restore is complete. We're now preparing to resume and complete the maintenance activity, which is expected to take several hours to complete. We'll provide the next update when there's a significant update or new information becomes available.