We have identified a potential fix and are preparing to apply it to affected customer environments. We’ll monitor session tagging performance following the change to determine whether functionality re

Update timeline

1. identified Sep 08, 2026, 08:19 PM UTC

   Degradation Started: featurePerfDegradation

2. monitoring Sep 08, 2026, 08:28 PM UTC

   We’re investigating an issue affecting Agentforce session scoring and tagging functionality for a subset of customers. Our teams are actively working to identify the trigger and restore service. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

3. monitoring Sep 08, 2026, 08:58 PM UTC

   We’re continuing to investigate an issue affecting Agentforce session scoring and tagging for a subset of customers. Our teams are analyzing processing failures and reviewing affected customer environments to determine the trigger and identify a path to restore functionality. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

4. monitoring Sep 08, 2026, 09:37 PM UTC

   Our teams have narrowed the investigation to failures occurring during session processing and are working to identify a path to restore functionality. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

5. monitoring Sep 08, 2026, 10:41 PM UTC

   We have identified a potential fix and are preparing to apply it to affected customer environments. We’ll monitor session tagging performance following the change to determine whether functionality recovers while our investigation into the underlying issue continues. We’ll provide another update as significant progress is made.