Synergy Wholesale experienced a major incident on April 30, 2026, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 30, 2026, 09:22 AM UTC
We are currently experiencing issues with our name servers, which require our Infrastructure team to perform emergency maintenance to restore service. During this time, some DNS queries will fail or take longer to respond. Once we have restored the services, we will provide another update.
- investigating Apr 30, 2026, 10:05 PM UTC
We've fixed the core issue, and are waiting for things to recover.
- resolved May 07, 2026, 07:32 AM UTC
We've now resolved the incident. Thanks for your patience.