Synergy Wholesale Outage History

Synergy Wholesale is up right now

Synergy Wholesale had 20 outages in the last 2 years totaling 1971h 30m of downtime — averaging 0.8 incidents per month.

There were 20 Synergy Wholesale outages since August 22, 2025 totaling 1971h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.synergywholesale.com

Major May 23, 2026

DDoS attack ongoing

Detected by Pingoru
May 23, 2026, 12:33 AM UTC
Resolved
May 25, 2026, 11:12 PM UTC
Duration
2d 22h
Timeline · 1 update
  1. resolved May 25, 2026, 11:12 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major May 8, 2026

Emergency hosting access restrictions

Detected by Pingoru
May 08, 2026, 04:36 AM UTC
Resolved
May 08, 2026, 06:12 PM UTC
Duration
13h 35m
Timeline · 2 updates
  1. investigating May 08, 2026, 04:36 AM UTC

    We have been alerted to 3 critical cPanel vulnerabilities that could allow a malicious user to gain elevated privileges to our hosting infrastructure: CVE-2026-29201 CVE-2026-29202 CVE-2026-29203 We have currently locked down cPanel/WHM/FTP/SFTP/SSH/Webdisk access. We expect cPanel to provide a patch for these vulnerabilities over the next 24 hours. Once we have more information and the restrictions have been lifted, we will update this status. If you need any assistance with making modifications to your services, please reach out to our support team via a support request with the requested changes.

  2. resolved May 08, 2026, 06:12 PM UTC

    We've now resolved the incident. Thanks for your patience. We apologise for the extremem measures we took, however without further knowledge on how severe the exploits were, and with other exploits recently discovered that were quite critical, we chose to take the extreme method for the safety of our customers and their data. cPanel have released patches for the 3 CVEs and we have successfully applied them to the fleet. If you have a SMVPS, we highly recommend you update your cPanel installations immediately, as we have removed out firewall blocks to restore service to our fleet.

Read the full incident report →

Major May 1, 2026

Emergency Maintenance on Shared Hosting servers

Detected by Pingoru
May 01, 2026, 01:13 AM UTC
Resolved
May 07, 2026, 07:31 AM UTC
Duration
6d 6h
Timeline · 2 updates
  1. investigating May 01, 2026, 01:13 AM UTC

    We require a reboot to do emergency maintenance on some of our servers. Downtime is expected to be less than 5 minutes per server, though some may take longer. We apologise for the inconvience but due to the severity of the issue, we have no choice but to do this ASAP.

  2. resolved May 07, 2026, 07:31 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major April 30, 2026

Emergency name server maintenance.

Detected by Pingoru
Apr 30, 2026, 09:22 AM UTC
Resolved
May 07, 2026, 07:32 AM UTC
Duration
6d 22h
Timeline · 3 updates
  1. investigating Apr 30, 2026, 09:22 AM UTC

    We are currently experiencing issues with our name servers, which require our Infrastructure team to perform emergency maintenance to restore service. During this time, some DNS queries will fail or take longer to respond. Once we have restored the services, we will provide another update.

  2. investigating Apr 30, 2026, 10:05 PM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved May 07, 2026, 07:32 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major March 20, 2026

Temporary cPanel service routing disabled

Detected by Pingoru
Mar 20, 2026, 02:40 AM UTC
Resolved
May 19, 2026, 05:42 AM UTC
Duration
60d 3h
Timeline · 2 updates
  1. investigating Mar 23, 2026, 12:22 AM UTC

    The attacks are still ongoing, and we are waiting for cPanel to backport a fix so we can resolve these issues.

  2. resolved May 19, 2026, 05:42 AM UTC

    We have applied an update from cPanel, which should resolve this issue now. Thanks for your patience.

Read the full incident report →

Major February 25, 2026

LiveChat Unavailable

Detected by Pingoru
Feb 25, 2026, 05:32 AM UTC
Resolved
Feb 25, 2026, 07:41 AM UTC
Duration
2h 9m
Timeline · 1 update
  1. resolved Feb 25, 2026, 07:41 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major January 29, 2026

Connectivity issues with Axigen email hosting

Detected by Pingoru
Jan 29, 2026, 04:28 AM UTC
Resolved
Jan 29, 2026, 05:36 AM UTC
Duration
1h 8m
Timeline · 1 update
  1. resolved Jan 29, 2026, 05:36 AM UTC

    Our Infrastructure team have identified and resolved the issue. Services are coming back online now. If you are still experiencing issues, please reach out to our Technical Support team.

Read the full incident report →