Is Synergy Wholesale down?

Last checked 3m ago
Current status
Synergy Wholesale is having a partial outage

Active incident: PHP vulnerability advisory notice

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Synergy Wholesale is reporting a partial outage right now (last checked 3m ago). Some components are affected; others remain operational.

Real-time Synergy Wholesale status, recent outages, and incident history: pulled directly from Synergy Wholesale's official status page at status.synergywholesale.com every 5 minutes. Pingoru tracks 25 Synergy Wholesale services and has captured 5 incidents in the last 90 days (99.73% uptime). Get email, Slack, Discord, or webhook alerts the moment Synergy Wholesale reports a new incident, free for 3 monitors, no credit card.

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Synergy Wholesale uptime 99.73% uptime · past 90 days
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Active incident 1

  1. PHP vulnerability advisory notice
    Ongoing ● 11d 9h
    Started Oct 21, 2026, 03:04 AM UTC
    Timeline · 6 updates
    • identified · Oct 21, 2026, 03:04 AM UTC

      The PHP security team have advised of an upcoming critical security release scheduled for Wednesday, October 21, 2026, at 14:00 UTC (Thursday, October 22, 2026, at 1:00 am AEDT). This release covers two critical vulnerabilities, both rated 9.2 out of 10 on the CVSS scale. Full details have not yet been released regarding the versions impacted or the nature of the vulnerabilities, only their critical nature. More details on the impacted versions and recommended steps will be available as soon as we have more information. You can see the official PHP team's post here: https://www.php.net/archive/2026.php#2026-10-20-1 Once we have confirmation that a patch has been released, we will be applying it ASAP.

    • identified · Oct 21, 2026, 05:31 PM UTC

      Our vendors are in the process of distributing update packages, and we are applying them as they become available. CloudLinux has confirmed they will be back-porting security patches for all PHP versions between 5.2, through to 8.5. Additional mitigations to protect customer websites are in place across our shared hosting and fully managed VPS infrastructure, as per the recommended advice from the PHP Foundation. We will provide additional updates as updates are available and applied.

    • identified · Oct 21, 2026, 10:40 PM UTC

      CloudLinux have confirmed patches for PHP versions 5.2 - 8.5. They are currently working on publishing these so that we can deploy them across all shared hosting and fully managed VPS services. We will deploy updates automatically and update this status notice. In the mean time our [file upload mitigation](https://status.synergywholesale.com/notices/zclhmftrvja9pogv-temporary-file-upload-restrictions-for-customer-websites) is in place to keep websites secure. We expect patches to be published and deployed within the next few hours.

    • identified · Oct 22, 2026, 12:16 AM UTC

      CloudLinux has begun publishing some patched versions of PHP. We're currently rolling these out and testing. We will update this status with confirmed updates once we complete our testing.

    • investigating · Oct 22, 2026, 02:15 AM UTC

      CloudLinux has now published all patched PHP versions from 5.2 - 8.5. These are being successfully rolled out to our shared hosting and fully managed servers. The updates are still in progress and will take some time to reach all servers. We will update this status notice when all servers are updated and will remove the file upload mitigation once patched versions are deployed on all servers.

    • investigating · Oct 22, 2026, 10:06 AM UTC

      Please note our provider CloudLinux applies these patches as a backport, retaining the existing version numbers. This causes the displayed version number to appear lower than the official PHP version patched. (for example, ea-php84 is 8.4.26, not 8.4.27) No further action is required for Web Hosting customers to protect against CVE-2026-109618 and CVE-2026-109619 More information on this is available via the [CloudLinux blog here](https://blog.cloudlinux.com/php-cve-2026-109618-and-cve-2026-109619) under the "How to confirm the fix" update. Another method is to use "php -v" within the terminal of your cPanel service which will show the UTC time the build was created which should show an update from today after conversion to AEST. We are continuing to closely monitor the servers as services fully stabilise.

    Latest: Please note our provider CloudLinux applies these patches as a backport, retaining the existing version numbers. This causes the displayed version number to appear lower than the o…

Recent outages & incidents

Past 90 days
  1. Unplanned outage for interface.synergywholesale.com
    Resolved 27m
    Started Oct 24, 2026, 01:51 AM UTC · Resolved Oct 24, 2026, 02:18 AM UTC
    Timeline · 2 updates
    • investigating · Oct 24, 2026, 01:51 AM UTC

      We are currently experiencing an unplanned outage with the white label interface page. manage.synergywholesale.com is still accessible and functioning, please use that portal to make any administrative changes to your services. Our infrastructure team is currently investigating the cause and will provide updates here as they become available. We appreciate your understanding, and in the meantime, if you have any questions, please don't hesitate to contact our Technical Support team.

    • resolved · Oct 24, 2026, 02:18 AM UTC

      We've now resolved the incident. Interface.synergywholesale is now back online. Thanks for your patience.

    Latest: We've now resolved the incident. Interface.synergywholesale is now back online. Thanks for your patience.

  2. Temporary file upload restrictions for customer websites
    Resolved 14h 43m
    Started Oct 21, 2026, 01:00 PM UTC · Resolved Oct 22, 2026, 03:44 AM UTC
    Timeline · 3 updates
    • identified · Oct 21, 2026, 01:00 PM UTC

      Due to the upcoming critical PHP security release, we have preemptively implemented additional security measures for PHP file uploads against our hosting servers. This means that if your website has a form that supports file attachments/uploads, you may encounter issues with it. We do apologise for the inconvenience this may cause you and your clients. Ensuring the security and stability of our hosting servers remains our number one priority. Once we have received a patch from the PHP team, we will remove the additional security measures and update this status.

    • identified · Oct 21, 2026, 09:58 PM UTC

      CloudLinux has published security patches for PHP versions 5.2 and newer, and our team is currently working to roll out these updates across our hosting servers. We will safely re-enable PHP file uploads as soon as the updates are fully deployed and confirmed to be working. Thank you for your continued patience.

    • resolved · Oct 22, 2026, 03:44 AM UTC

      The PHP security updates have been successfully deployed, and the temporary restrictions on PHP file uploads have been lifted. All file upload functionality is now operating normally. If you experience any ongoing issues, please reach out to our Technical Support team via a Support Request Thank you for your patience and understanding while we worked towards resolving this issue.

    Latest: The PHP security updates have been successfully deployed, and the temporary restrictions on PHP file uploads have been lifted. All file upload functionality is now operating normal…

  3. Temporary file upload restrictions
    Resolved 20h 14m
    Started Oct 21, 2026, 07:29 AM UTC · Resolved Oct 22, 2026, 03:44 AM UTC
    Timeline · 3 updates
    • identified · Oct 21, 2026, 07:29 AM UTC

      Due to the upcoming critical PHP security release, we have preemptively implemented restrictions on file uploads via forms in our interface systems. This will include Change of Registrant forms where documentation is requested, and attachments on support requests. We thank all our partners for their understanding, and once the restrictions are removed, we will update this status.

    • identified · Oct 21, 2026, 09:58 PM UTC

      CloudLinux has published security patches for PHP versions 5.2 and newer, and our team is currently working to roll out these updates across our hosting servers. We will safely re-enable PHP file uploads as soon as the updates are fully deployed and confirmed to be working. Thank you for your continued patience.

    • resolved · Oct 22, 2026, 03:44 AM UTC

      The PHP security updates have been successfully deployed, and the temporary restrictions on PHP file uploads have been lifted. All file upload functionality is now operating normally. If you experience any ongoing issues, please reach out to our Technical Support team via a Support Request Thank you for your patience and understanding while we worked towards resolving this issue.

    Latest: The PHP security updates have been successfully deployed, and the temporary restrictions on PHP file uploads have been lifted. All file upload functionality is now operating normal…

  4. Emergency VPS node maintenance.
    Resolved 4h 4m
    Started Oct 19, 2026, 12:31 AM UTC · Resolved Oct 19, 2026, 04:35 AM UTC
    Timeline · 3 updates
    • identified · Oct 19, 2026, 12:31 AM UTC

      We are applying a critical patch to our VPS nodes now, this is to ensure the security and stability of our VPS products. We believe that VPS services on these nodes should be impacted for <15 minutes at this stage. We will update this status once the maintenance is completed.

    • identified · Oct 19, 2026, 01:43 AM UTC

      Our infrastructure team is still applying the patch to our VPS nodes. This is taking longer than expected. You should not see any interruptions to your service whilst we continue our work at this stage. We will provide more updates as they come and as patches are applied.

    • resolved · Oct 19, 2026, 04:35 AM UTC

      The current maintenance has now been completed. We thank our customers for their patience and if you notice anything not quite right, please contact our technical support team.

    Latest: The current maintenance has now been completed. We thank our customers for their patience and if you notice anything not quite right, please contact our technical support team.

See the full Synergy Wholesale outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Synergy Wholesale outage history →

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Incident record

Since April 2026 · Sorryapp Public · 25 components checked every 5 minutes
25incidents recorded
24last 12 months
5last 90 days
4 daystypical duration, 12 months

The longest incident in the last year, Temporary cPanel service routing disabled on March 20, 2026, ran for 60 days. 25 maintenance windows announced in the same period.

Latest incidents

  • Unplanned outage for interface.synergywholesale.com October 24, 2026 · 27 minutes · major outage

    We are currently experiencing an unplanned outage with the white label interface page. manage.synergywholesale.com is still accessible and functioning, please…

  • Temporary file upload restrictions for customer websites October 21, 2026 · 15 hours · major outage

    Due to the upcoming critical PHP security release, we have preemptively implemented additional security measures for PHP file uploads against our hosting…

  • Temporary file upload restrictions October 21, 2026 · 20 hours · major outage

    Due to the upcoming critical PHP security release, we have preemptively implemented restrictions on file uploads via forms in our interface systems. This will…

Outage history

Past 90 days · 5 incidents View full outage history →