Syncrofy Outage History

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Syncrofy had 10 outages in the last 2 years totaling 18h 31m of downtime, averaging 0.4 incidents per month.

There were 10 Syncrofy outages since October 22, 2024 totaling 18h 31m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.syncrofy.com

Minor April 8, 2026

Syncrofy UI / Performance issues

Detected by Pingoru
Apr 08, 2026, 06:28 PM UTC
Resolved
Apr 08, 2026, 07:35 PM UTC
Duration
1h 6m
Affected: Web application
Timeline · 2 updates
  1. investigating Apr 08, 2026, 06:28 PM UTC

    Syncrofy is currently experiencing a performance degradation especially around user interface functionality such as filters, searching, widgets, or pages. The Syncrofy team is working diligently to resolve the issue as soon as possible. No data is at risk during this time. Communication will be sent out once the issue is resolved. Thank you for your patience.

  2. resolved Apr 08, 2026, 07:35 PM UTC

    Syncrofy is now performing as expected. If you have any questions, please feel free to reach out to our Support Team and we'll be happy to assist.

Read the full incident report →

Notice April 1, 2026

Syncrofy - Document Processing Outage

Detected by Pingoru
Apr 01, 2026, 11:15 PM UTC
Resolved
Apr 02, 2026, 12:15 AM UTC
Duration
1h
Affected: Document Submission Service
Timeline · 1 update
  1. resolved Apr 01, 2026, 01:32 PM UTC

    Syncrofy experienced a brief service interruption on March 31 between approximately 6:15 PM and 7:15 PM EST. The issue has since been fully resolved. If any transfers during that time did not complete successfully and were not resolved through automatic retry, we recommend re-initiating them. If you have any questions, please feel free to reach out to our Support Team and we'll be happy to assist.

Read the full incident report →

Minor February 6, 2026

Small Processing Lag

Detected by Pingoru
Feb 06, 2026, 08:32 PM UTC
Resolved
Feb 06, 2026, 11:25 PM UTC
Duration
2h 53m
Affected: Web application
Timeline · 3 updates
  1. investigating Feb 06, 2026, 08:32 PM UTC

    There is a currently small processing lag, which may cause some delay between the time a file is uploaded and the related documents are generating. We are working to resolve as quickly as possible and will continue to send out updates until that time. Thank you!

  2. monitoring Feb 06, 2026, 10:02 PM UTC

    The Syncrofy processing lag is decreasing. The Team will continue to monitor to make sure no other errors occur and an all clear will be sent once we're confident the issue is fully resolved. Thank you for your patience!

  3. resolved Feb 06, 2026, 11:25 PM UTC

    Processing issues have been resolved at this time. If you encounter any issues or have any questions or concerns, please open a support ticket through the normal channels and we'll be happy to review! Thank you!

Read the full incident report →

Notice December 12, 2025

Syncrofy - UI and Document processing issues

Detected by Pingoru
Dec 12, 2025, 09:36 PM UTC
Resolved
Dec 12, 2025, 09:36 PM UTC
Duration
–
Affected: Web applicationDocument Submission Service
Timeline · 1 update
  1. resolved Dec 12, 2025, 09:36 PM UTC

    Today between 4:22 PM and 4:30 PM ET, Syncrofy experienced a brief incident that impacted certain user interface functionality and document processing. The issue has been fully resolved, and all services are operating normally. We appreciate your patience during this time. If you have any questions or notice anything unexpected, please reach out to the Syncrofy support team.

Read the full incident report →

Minor November 14, 2025

Syncrofy - UI and Document processing delays

Detected by Pingoru
Nov 14, 2025, 06:49 PM UTC
Resolved
Nov 14, 2025, 08:41 PM UTC
Duration
1h 51m
Affected: Web applicationDocument Submission Service
Timeline · 3 updates
  1. investigating Nov 14, 2025, 06:49 PM UTC

    Syncrofy is currently experiencing some performance degradation - specifically around user interface functionality and document processing. The Syncrofy Team is working to resolve as soon as possible. Thank you for your patience.

  2. monitoring Nov 14, 2025, 08:02 PM UTC

    The team has identified the root cause of the processing lag, implemented a corrective fix, and are actively monitoring ongoing data processing. This issue may temporarily impact statuses or values displayed within the UI. We will provide a another update as soon as the Processing backlog has cleared. We appreciate your patience and understanding!

  3. resolved Nov 14, 2025, 08:41 PM UTC

    The incident has been resolved. Processing lag has cleared and all documents should be present in the system at this time. If you encounter any issues or have any questions, please don't hesitate to open a support ticket through the standard channels and we'll be sure to get back to you!

Read the full incident report →

Minor September 22, 2025

Delay in Document Processing

Detected by Pingoru
Sep 22, 2025, 02:43 PM UTC
Resolved
Sep 22, 2025, 03:13 PM UTC
Duration
29m
Affected: Web application
Timeline · 2 updates
  1. investigating Sep 22, 2025, 02:43 PM UTC

    The Team has identified a delay in Document Processing. We are actively investigating and will be sure to post regular updates until resolved. Thank you for your patience on this matter.

  2. resolved Sep 22, 2025, 03:13 PM UTC

    The incident has been resolved. The processing lag has cleared and all documents should be present in the system at this time. If you encounter any issues or have any questions, please don't hesitate to open a support ticket through the standard channels and we'll be sure to get back to you!

Read the full incident report →

Notice September 22, 2025

Maintenance Disruption

Detected by Pingoru
Sep 22, 2025, 10:00 AM UTC
Resolved
Sep 22, 2025, 12:30 PM UTC
Duration
2h 30m
Affected: Web applicationDocument Submission Service
Timeline · 1 update
  1. resolved Sep 23, 2025, 12:26 AM UTC

    Planned maintenance (5:00–7:30 EST) caused a brief data-processing disruption. Systems are stable and data is catching up now. Some users may have seen protocol or transfer interruptions. If so, please resend any affected files or open a ticket with any questions or concerns. Thank You!

Read the full incident report →

Minor August 25, 2025

Lifecycle Processing Lag

Detected by Pingoru
Aug 25, 2025, 01:08 PM UTC
Resolved
Aug 25, 2025, 02:49 PM UTC
Duration
1h 41m
Affected: Web application
Timeline · 2 updates
  1. monitoring Aug 25, 2025, 01:08 PM UTC

    We have identified the root cause of the lag affecting Lifecycle Processing, implemented a corrective fix, and are actively monitoring ongoing data processing. This issue may have temporarily impacted statuses or values displayed within the Orders and Line Items tab. Processing counts are currently trending downward, and we will provide a subsequent update once normal operations have been fully confirmed. We appreciate your patience and understanding.

  2. resolved Aug 25, 2025, 02:49 PM UTC

    Data processing is fully up to date, and all statuses and values in the Orders and Line Items tab are displaying correctly. Thank you for your patience.

Read the full incident report →

Critical October 22, 2024

Syncrofy - Degraded Performance

Detected by Pingoru
Oct 22, 2024, 11:43 AM UTC
Resolved
Oct 22, 2024, 02:21 PM UTC
Duration
2h 37m
Affected: Web applicationDocument Submission Service
Timeline · 5 updates
  1. investigating Oct 22, 2024, 11:43 AM UTC

    One of the three zones Syncrofy is deployed to in IBM cloud is experiencing an outage. Traffic is not being correctly routed around the failure so some Syncrofy actions are failing. We are investigating the issue and will be sure to send out updates. Thank you for your patience.

  2. investigating Oct 22, 2024, 12:00 PM UTC

    We have turned off HTTP and SFTP transmissions while we investigate - we will send out an update as soon as we have everything back up and running.

  3. investigating Oct 22, 2024, 12:19 PM UTC

    We are continuing to investigate this issue.

  4. identified Oct 22, 2024, 01:38 PM UTC

    IBM has confirmed a network incident in DAL10. This is impacting the Syncrofy database connectivity. There is no ETA on resolution from IBM yet. All ingest and UI currently remains unavailable. We appreciate your patience and will continue to work to resolve as soon as possible. Thank you

  5. resolved Oct 22, 2024, 02:21 PM UTC

    Everything should be back up and working as expected at this time. We are asking all Customers to please review and replay any failed transfers to Syncrofy that may have occurred over the past ~3 hours. If you run into any issues or have any questions, please reach out to the Support team via the ticketing system and we'll be happy to review! Thank you all again for your patience during this outage.

Read the full incident report →