Syncrofy experienced a notice incident on September 22, 2025 affecting Web application and Document Submission Service, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Web applicationDocument Submission Service
Update timeline
- resolved Sep 23, 2025, 12:26 AM UTC
Planned maintenance (5:00–7:30 EST) caused a brief data-processing disruption. Systems are stable and data is catching up now. Some users may have seen protocol or transfer interruptions. If so, please resend any affected files or open a ticket with any questions or concerns. Thank You!