Syncrofy incident
We are currently seeing issues with HTTP and SFTP
Syncrofy experienced a critical incident on June 4, 2025 affecting Web application and Document Submission Service, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2025, 10:47 AM UTC
The team has identified an issue with inbound HTTP and SFTP. Files are unable to uploaded to the application at this time. They are working to resolve ASAP and we'll be sure to send out an update once the issue is corrected. Thank you for your patience!
- identified Jun 04, 2025, 11:01 AM UTC
UPDATE: We have determined that the cause of this issue is due to an outage with one of our cloud providers. They are actively working to resolve, and we are tracking their progress closely. We ARE still receiving SOME documents on an intermittent basis, so we ask for your continued patience as we push to resolve this matter. Thank you.
- identified Jun 04, 2025, 01:01 PM UTC
We received an update from the cloud provider stating that they are working on a recovery path that involves bringing the system up in a controlled manner. We'll send out another update as soon as services are back up and running. Thank you again for you patience!
- identified Jun 04, 2025, 01:44 PM UTC
Our cloud provider has partly recovered - services are intermittently available, but still failing. We have shut down the HTTP and SFTP endpoints in the meantime to avoid any unexpected behavior. We will send out another update as soon there are additional details available. Thank you again for you patience!
- monitoring Jun 04, 2025, 02:33 PM UTC
We are seeing successful inbound traffic again at this time, and functionality within the application has been restored. We are monitoring to ensure there are no other hiccups and will send out an all clear once we have official confirmation that things are stable. Thank you again for your patience on this matter!
- resolved Jun 04, 2025, 03:08 PM UTC
[Resolved] Syncrofy File Upload Outage Notification Dear Valued Customer, The recent outage impacting file uploads to the Syncrofy platform has been resolved. Outage Summary: Start Time: approximately 5:00 am Eastern Time End Time: approximately 10:35 am Eastern Time Impact: During this window, customers may have experienced issues uploading files to the Syncrofy solution. Root Cause and Ongoing Investigation: The disruption was caused by an outage at one of our underlying cloud service providers. We are actively working with the provider and conducting a full investigation to better understand the root cause and to prevent similar issues in the future. Action Required: Please review your system for any data transmissions that may have failed during the outage window. Any files that are not currently in a retrying state will need to be resent to ensure successful processing within Syncrofy. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Should you have any questions or require assistance, please don’t hesitate to reach out to our support team at [email protected], or via our support portal.