Syncrofy experienced a minor incident on August 25, 2025 affecting Web application, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 25, 2025, 01:08 PM UTC
We have identified the root cause of the lag affecting Lifecycle Processing, implemented a corrective fix, and are actively monitoring ongoing data processing. This issue may have temporarily impacted statuses or values displayed within the Orders and Line Items tab. Processing counts are currently trending downward, and we will provide a subsequent update once normal operations have been fully confirmed. We appreciate your patience and understanding.
- resolved Aug 25, 2025, 02:49 PM UTC
Data processing is fully up to date, and all statuses and values in the Orders and Line Items tab are displaying correctly. Thank you for your patience.