Syncrofy experienced a minor incident on February 6, 2026 affecting Web application, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2026, 08:32 PM UTC
There is a currently small processing lag, which may cause some delay between the time a file is uploaded and the related documents are generating. We are working to resolve as quickly as possible and will continue to send out updates until that time. Thank you!
- monitoring Feb 06, 2026, 10:02 PM UTC
The Syncrofy processing lag is decreasing. The Team will continue to monitor to make sure no other errors occur and an all clear will be sent once we're confident the issue is fully resolved. Thank you for your patience!
- resolved Feb 06, 2026, 11:25 PM UTC
Processing issues have been resolved at this time. If you encounter any issues or have any questions or concerns, please open a support ticket through the normal channels and we'll be happy to review! Thank you!