Sync had 15 outages in the last 2 years totaling 77h 9m of downtime — averaging 0.6 incidents per month.
There were 15 Sync outages since June 24, 2024 totaling 77h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting login and uploads in the Sync web panel.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.
This incident has been resolved.
We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.
A temporary fix has been implemented. We are currently monitoring the issue.
This incident has been resolved.
We are currently investigating a login issue affecting the iOS and Android mobile apps
This incident has been resolved.
We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.
We are continuing to investigate this issue.
We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users
We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.
We are continuing to investigate this issue.
A new release is now available for the mobile apps that have resolved the issue.
THIS IS A DRILL: We are investigating the issue.
THIS IS A DRILL: We have identified the issue.
THIS IS A DRILL: We are monitoring the issue.
THIS IS A DRILL: We are monitoring the issue.
THIS IS A DRILL: This issue is resolved.
We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.
We have been informed that our upstream provider has identified the issue and is implementing a fix.
We are continuing to work on this issue, we are in the process of mitigating the upstream issue.
A fix has been implemented by our upstream, we are currently monitoring.
This incident has been resolved.
We are currently investigating an issue where the desktop app may show your device is suspended
This incident has been resolved.
Some users may be unable to log in to Sync.
Issue has been resolved.
We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.
We are working to resolve an outage in our systems, the cause has been identified and a fix is underway
A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.
Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.
This incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We are continuing to investigate this issue.
The issue has been identified, a fix is being implemented.
A fix has been implemented and we are monitoring the situation.
This incident has been resolved.
We are experiencing elevated errors
This incident has been resolved
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.