Switchio experienced a critical incident on August 24, 2026 affecting OTP Acquiring Host, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Aug 24, 2026, 08:27 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-960349
- monitoring Aug 24, 2026, 08:54 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Aug 24, 2026, 08:57 AM UTC
We are pleased to confirm that the system outage was fully mitigated.