Switchio experienced a critical incident on August 17, 2026 affecting OTP Acquiring Host, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 09:27 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-957963
- monitoring Aug 17, 2026, 09:43 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Aug 17, 2026, 09:49 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Aug 17, 2026, 09:49 AM UTC
Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 11:25 and 11:41 CET.