Switchio incident
Unplanned Outage of Worldline EU Acquiring Host
Switchio experienced a critical incident on August 14, 2026 affecting Worldline EU Acquiring Host, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Worldline EU Acquiring Host
Update timeline
- investigating Aug 14, 2026, 12:27 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-956972
- monitoring Aug 14, 2026, 12:35 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem Aug 14, 2026, 12:37 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 02:27 to 02:32.
- resolved Aug 14, 2026, 12:37 AM UTC
We are pleased to confirm that the system outage was fully mitigated.