Switchio incident

Unplanned Outage of Card complete Service Bank AG (DINERS Card Acceptance)

Critical Resolved View vendor source →

Switchio experienced a critical incident on August 12, 2026 affecting Card complete Service Bank AG (DINERS Card Acceptance), lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 03:12 PM UTC
Resolved
Aug 12, 2026, 03:21 PM UTC
Duration
8m
Detected by Pingoru
Aug 12, 2026, 03:12 PM UTC

Affected components

Card complete Service Bank AG (DINERS Card Acceptance)

Update timeline

  1. investigating Aug 12, 2026, 03:12 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-956558

  2. monitoring Aug 12, 2026, 03:21 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Aug 12, 2026, 03:21 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.