Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Switchio experienced a critical incident on July 29, 2026 affecting Worldline EU Acquiring Host, lasting 24m. The incident has been resolved; the full update timeline is below.

Started: Jul 29, 2026, 02:57 PM UTC
Resolved: Jul 29, 2026, 03:22 PM UTC
Duration: 24m
Detected by Pingoru: Jul 29, 2026, 02:57 PM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

investigating Jul 29, 2026, 02:57 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-952000
monitoring Jul 29, 2026, 03:22 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Jul 29, 2026, 03:22 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Jul 29, 2026, 03:26 PM UTC

outage was caused by flapping of the network for several minutes, the transactions were not affected.