Switchio incident

Unplanned Outage of Elavon Acquiring Host

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 28, 2026 affecting Elavon Acquiring Host, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 03:52 AM UTC
Resolved
Jul 28, 2026, 04:02 AM UTC
Duration
10m
Detected by Pingoru
Jul 28, 2026, 03:52 AM UTC

Affected components

Elavon Acquiring Host

Update timeline

  1. investigating Jul 28, 2026, 03:52 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-951390

  2. monitoring Jul 28, 2026, 04:01 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. postmortem Jul 28, 2026, 04:02 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 05:52 to 05:57.

  4. resolved Jul 28, 2026, 04:02 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.