Switchio incident

Unplanned Outage of AS24 Fleet Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 18, 2026 affecting AS24 Fleet Card Management System, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2026, 10:12 AM UTC
Resolved
Jul 18, 2026, 10:53 AM UTC
Duration
41m
Detected by Pingoru
Jul 18, 2026, 10:12 AM UTC

Affected components

AS24 Fleet Card Management System

Update timeline

  1. investigating Jul 18, 2026, 10:12 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-943169

  2. investigating Jul 18, 2026, 10:31 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far.

  3. monitoring Jul 18, 2026, 10:53 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  4. resolved Jul 18, 2026, 10:53 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  5. postmortem Jul 19, 2026, 07:47 AM UTC

    Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 12:12 and 12:52 CET.