Switchio incident

Unplanned Outage of RBI RPC Acquiring Host (Kosovo)

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 16, 2026 affecting RBI RPC Acquiring Host (Kosovo), lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 10:02 PM UTC
Resolved
Jul 16, 2026, 10:20 PM UTC
Duration
18m
Detected by Pingoru
Jul 16, 2026, 10:02 PM UTC

Affected components

RBI RPC Acquiring Host (Kosovo)

Update timeline

  1. investigating Jul 16, 2026, 10:02 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-942150

  2. monitoring Jul 16, 2026, 10:09 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Jul 16, 2026, 10:20 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Jul 16, 2026, 10:21 PM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. Outage without impact.