Switchio experienced a critical incident on July 15, 2026 affecting OTP Acquiring Host, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 08:12 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-941148
- monitoring Jul 15, 2026, 08:38 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Jul 15, 2026, 08:47 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Jul 15, 2026, 09:00 PM UTC
Problem detected at the issuer/processor side. They have been contacted. The outage was from 22:12 :37 to 22:32. They reply: Dear Partner, There were no issue in our side. The connection estabilished at 22:32 CEST. Best regards Gergő Farkas Alkalmazás üzemeltető 2 OTP Bank Nyrt. Digitális Divízió