Switchio incident
Unplanned Outage of Benefit Plus Card Management System
Switchio experienced a critical incident on July 14, 2026 affecting Benefit Plus Card Management System, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 10:55 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-940348
- investigating Jul 14, 2026, 11:09 PM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
- monitoring Jul 14, 2026, 11:12 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Jul 14, 2026, 11:13 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Jul 15, 2026, 03:54 AM UTC
Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 00:55 and 01:10 CET.