Switchio incident

Unplanned Outage of Card complete Service Bank AG (DINERS Card Acceptance)

Switchio experienced a critical incident on July 14, 2026 affecting Card complete Service Bank AG (DINERS Card Acceptance), lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started: Jul 14, 2026, 02:22 AM UTC
Resolved: Jul 14, 2026, 03:28 AM UTC
Duration: 1h 5m
Detected by Pingoru: Jul 14, 2026, 02:22 AM UTC

Affected components

Card complete Service Bank AG (DINERS Card Acceptance)

Update timeline

investigating Jul 14, 2026, 02:22 AM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-939858
monitoring Jul 14, 2026, 03:28 AM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Jul 14, 2026, 03:28 AM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Jul 14, 2026, 03:28 AM UTC

Short-term unavailability caused by scheduled maintenance on the Monet+ side.