Switchio experienced a critical incident on July 14, 2026 affecting Elavon Acquiring Host, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Elavon Acquiring Host
Update timeline
- investigating Jul 14, 2026, 02:22 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-939861
- monitoring Jul 14, 2026, 03:26 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Jul 14, 2026, 03:26 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Jul 14, 2026, 03:26 AM UTC
Short-term unavailability caused by scheduled maintenance on the Monet+ side.