Switchio incident

Unplanned Outage of Pluxee Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 14, 2026 affecting Pluxee Card Management System, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 02:22 AM UTC
Resolved
Jul 14, 2026, 03:05 AM UTC
Duration
42m
Detected by Pingoru
Jul 14, 2026, 02:22 AM UTC

Affected components

Pluxee Card Management System

Update timeline

  1. investigating Jul 14, 2026, 02:22 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-939886

  2. monitoring Jul 14, 2026, 03:04 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Jul 14, 2026, 03:05 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Jul 14, 2026, 03:05 AM UTC

    Short-term unavailability caused by scheduled maintenance on the Monet+ side.