Switchio incident

Unplanned Outage of AS24 Fleet Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 10, 2026 affecting AS24 Fleet Card Management System, lasting 5h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 11:12 AM UTC
Resolved
Jul 10, 2026, 04:38 PM UTC
Duration
5h 25m
Detected by Pingoru
Jul 10, 2026, 11:12 AM UTC

Affected components

AS24 Fleet Card Management System

Update timeline

  1. investigating Jul 10, 2026, 11:12 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-938201

  2. postmortem Jul 10, 2026, 04:37 PM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 13:12 to 13:47.

  3. resolved Jul 10, 2026, 04:38 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.