Switchio incident

Unplanned Outage of AS24 Fleet Card Management System

Switchio experienced a critical incident on July 10, 2026 affecting AS24 Fleet Card Management System, lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started: Jul 10, 2026, 11:12 AM UTC
Resolved: Jul 10, 2026, 04:30 PM UTC
Duration: 5h 17m
Detected by Pingoru: Jul 10, 2026, 11:12 AM UTC

Affected components

AS24 Fleet Card Management System

Update timeline

investigating Jul 10, 2026, 11:12 AM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-938202
monitoring Jul 10, 2026, 04:30 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Jul 10, 2026, 04:30 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Jul 10, 2026, 04:31 PM UTC

Problem detected at the issuer/processor side. They have been contacted again. No reply so far.