Switchio incident
Unplanned Outage of DKV Fleet Card Management System
Switchio experienced a critical incident on July 8, 2026 affecting DKV Fleet Card Management System, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 08:02 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-937275
- investigating Jul 08, 2026, 08:26 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
- monitoring Jul 08, 2026, 08:30 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Jul 08, 2026, 08:41 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Jul 08, 2026, 09:42 AM UTC
Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The service interruption occurred between 10:00 and 11:03 CET. The processor provided information regarding this incident: We are currently experiencing a disruption affecting card acceptance services.The issue has been identified and is known to our technical teams, who are actively working on a resolution.