Switchio incident

Unplanned Outage of DKV Fleet Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 8, 2026 affecting DKV Fleet Card Management System, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 08:02 AM UTC
Resolved
Jul 08, 2026, 10:24 AM UTC
Duration
2h 21m
Detected by Pingoru
Jul 08, 2026, 08:02 AM UTC

Affected components

DKV Fleet Card Management System

Update timeline

  1. investigating Jul 08, 2026, 08:02 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-937276

  2. investigating Jul 08, 2026, 08:26 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far.

  3. investigating Jul 08, 2026, 09:02 AM UTC

    Problem detected at the issuer/processor side. They have been contacted again. No reply so far.

  4. investigating Jul 08, 2026, 09:31 AM UTC

    Reply from DKV: We are currently experiencing a disruption affecting card acceptance services.The issue has been identified and is known to our technical teams, who are actively working on a resolution. We apologize for any inconvenience this may cause and appreciate your understanding. We will provide an update as soon as the issue has been resolved.

  5. monitoring Jul 08, 2026, 10:23 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  6. resolved Jul 08, 2026, 10:24 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  7. postmortem Jul 08, 2026, 10:24 AM UTC

    Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The service interruption occurred between 10:00 and 11:03 CET. The processor provided information regarding this incident: We are currently experiencing a disruption affecting card acceptance services.The issue has been identified and is known to our technical teams, who are actively working on a resolution.