Switchio incident

Unplanned Outage of IT CARD Processing Centre

Switchio experienced a critical incident on July 6, 2026 affecting IT CARD Processing Centre, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started: Jul 06, 2026, 05:57 AM UTC
Resolved: Jul 06, 2026, 07:24 AM UTC
Duration: 1h 26m
Detected by Pingoru: Jul 06, 2026, 05:57 AM UTC

Affected components

IT CARD Processing Centre

Update timeline

investigating Jul 06, 2026, 05:57 AM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-936281
monitoring Jul 06, 2026, 07:24 AM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Jul 06, 2026, 07:24 AM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Jul 06, 2026, 07:25 AM UTC

Due to slight internet outage there was small outage, but everything was quickly resoved