Switchio incident
Unplanned Outage of Benefit Plus Card Management System
Switchio experienced a critical incident on July 4, 2026 affecting Benefit Plus Card Management System, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2026, 04:20 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-935208
- investigating Jul 04, 2026, 04:43 PM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
- investigating Jul 04, 2026, 05:18 PM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
- investigating Jul 04, 2026, 05:55 PM UTC
Problem detected at the issuer/processor side. They were contacted several times. No reply so far.
- monitoring Jul 04, 2026, 06:08 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Jul 04, 2026, 06:08 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Jul 04, 2026, 06:38 PM UTC
Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 18:20 and 20:00 CET.