Switchio incident

Unplanned Outage of AS24 Fleet Card Management System

Switchio experienced a critical incident on March 18, 2026 affecting AS24 Fleet Card Management System, lasting 32m. The incident has been resolved; the full update timeline is below.

Started: Mar 18, 2026, 08:57 AM UTC
Resolved: Mar 18, 2026, 09:30 AM UTC
Duration: 32m
Detected by Pingoru: Mar 18, 2026, 08:57 AM UTC

Affected components

AS24 Fleet Card Management System

Update timeline

investigating Mar 18, 2026, 08:57 AM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-895674
monitoring Mar 18, 2026, 09:19 AM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Mar 18, 2026, 09:30 AM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Mar 18, 2026, 09:30 AM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. Outage lasts from 9:57 to 10:17.