Switchio incident
Unplanned Outage of Tatra banka RPC Acquiring Host
Switchio experienced a critical incident on March 20, 2026 affecting Tatra banka RPC Acquiring Host, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2026, 12:22 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-896174
- investigating Mar 20, 2026, 12:35 AM UTC
We do not see any transactions failing during this time, we will contact processor to investigate on their side.
- monitoring Mar 20, 2026, 12:35 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Mar 20, 2026, 12:40 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Mar 20, 2026, 01:54 AM UTC
We have not received a response from the processor, the issue on the processor’s side had no effect on the authorization.