Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Switchio experienced a critical incident on March 23, 2026 affecting Worldline EU Acquiring Host, lasting 9m. The incident has been resolved; the full update timeline is below.

Started: Mar 23, 2026, 05:42 PM UTC
Resolved: Mar 23, 2026, 05:52 PM UTC
Duration: 9m
Detected by Pingoru: Mar 23, 2026, 05:42 PM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

investigating Mar 23, 2026, 05:42 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-897449
resolved Mar 23, 2026, 05:52 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Mar 23, 2026, 05:52 PM UTC

Dear all, there is no major impairment at this moment.