Switchio incident

Unplanned Outage of IT CARD Processing Centre

Critical Resolved View vendor source →
Started
Mar 26, 2026, 07:22 PM UTC
Resolved
Mar 26, 2026, 09:01 PM UTC
Duration
1h 39m
Detected by Pingoru
Mar 26, 2026, 07:22 PM UTC

Affected components

IT CARD Processing Centre

Update timeline

  1. investigating Mar 26, 2026, 07:22 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-898571

  2. monitoring Mar 26, 2026, 09:01 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Mar 26, 2026, 09:01 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Mar 26, 2026, 09:03 PM UTC

    Short-term unavailable detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 20:22 to 20:27.

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