Switchio incident

Unplanned Outage of IT CARD Processing Centre

Switchio experienced a critical incident on March 26, 2026 affecting IT CARD Processing Centre, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started: Mar 26, 2026, 07:22 PM UTC
Resolved: Mar 26, 2026, 09:01 PM UTC
Duration: 1h 39m
Detected by Pingoru: Mar 26, 2026, 07:22 PM UTC

Affected components

IT CARD Processing Centre

Update timeline

investigating Mar 26, 2026, 07:22 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-898571
monitoring Mar 26, 2026, 09:01 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Mar 26, 2026, 09:01 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Mar 26, 2026, 09:03 PM UTC

Short-term unavailable detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 20:22 to 20:27.